About changes and cancellations

Changes and cancellations

When changing or canceling your reservation, please prepare the followings.

• ・Boarding date
• ・Flight number
• ・Reservation number
• ・Name

Reservations must be changed or canceled before the departure time of the flight.

If you do not change or cancel your reserved flight before departure, you will not be allowed to transfer it to another flight with the ticket.

* Depending on the fare, some fares cannot be changed. (If it changes, a refund will be required, and a new purchase of the ticket will be required.)

Refund

The refundable period is within the validity period of the ticket and within 30 days from the following date of the expiration date of the ticket. Please note that refunds will not be possible after the period has passed.

If you are using e-ticket service or if there are cancellations or delays due to bad weather, etc., you will also need to make an application. Please complete the procedure within the refund period. (A ticket for the entire itinerary is also required for refunds for some sectors.)

About fees

• (1) Refund fee
  In the case of a refund due to customer convenience, a refund fee of 440 yen will be charged per ticket (for each sector).
• (2) Cancellation fee
  f canceled after the departure time of the reserved flight, the customer using "ORC Blue 28" and "ORC Emerald 60" will be charged cancellation fee in addition to the refund fee (from 54 days prior to the departure date of the reserved flight, and the customer using "ORC Marine 1" will be charged.
  Cancellation fees vary depending on the sector used.

[Cancellation fee for fares excluding "ORC Marine 1", "ORC Blue 28", and "ORC Emerald 60"]

Sector	Cancellation fee ※ It applies in the case of cancellation after the flight departure
Nagasaki – Iki	¥2,000
Nagasaki - Goto Fukue
¥2,000
Nagasaki - Tsushima
¥2,000
Fukuoka - Goto Fukue	¥4,000
Fukuoka -Tsushima
4,000
Fukuoka-Miyazaki
¥4,000
FukuokaーChubu
¥4,000
Fukuoka-Komatsu	¥6,000
ChubuーMiyazaki
¥6,000
ChubuーAkita
¥6,000

Refund counter

Depending on the point of a counter where you purchased your ticket, the refund counter will vary.

*1 Refund will be made to the credit card account you paid for. Please prepare the credit card used for the payment.

Refund to credit card accounts

If the payment method is a credit card, refund will be made to the card account.

Please note that the number of days until the refund may take 2-3 months for the refund, depending on the date of the refund process and the time of the credit card company's deadline and refund process.

Depending on the time of processing, once full amount of the settlement has been deducted, the remaining amount may be refunded after deducting the fee, or the withdrawal and refund may be settled at the same time and only the fee may be deducted.

For details, please contact each credit card company.

Special examples of changes and refunds

Please contact the ORC Reservation Center for information on what to do if you are possible to travel due to illness or other reasons.

* It is necessary to submit a medical card, etc. which are issued by a doctor.

About the lost ticket

If you lost your ticket, you would need an alternative ticket.
When boarding, please purchase an alternative ticket at the departure airport.

If you forget your ticket

A new purchase of an alternative ticket(※1)is required at the departure airport on the day of boarding.
At that time, please receive a double purchase certificate.

(※1) Fares eligible for alternative tickets: Regardless of the type of fare applicable to lost tickets, applicable fares will be applied to adult standard fares, children's standard fares, discounts for persons with disabilities, and special passenger rates.

About refunds, please bring a ticket that you forgot at a later date and complete the refund procedure within the refund validity period.

【Documents required for refund】

• 1. Forgotten Tickets
• 2. Double Purchase Certificate
• 3. If you purchased with a credit card, the credit card used at the time of purchase

The validity period of the refund is within 10 days from the day following the ticket validity period and expiration date.
The prescribed fee will be deducted based on the fare amount of the alternative ticket.

If you lose your ticket

A new purchase of an alternative ticket（※2）is required at the departure airport on the day of boarding.
At that time, please receive a double purchase certificate.

（※2）Fares eligible for alternative tickets: Regardless of the type of fare applicable to lost tickets, applicable fares will be applied to adult standard fares, children's standard fares, discounts for persons with disabilities, and special passenger rates.

Within the refund period of the lost ticket, please submit a lost notification at the travel agency or ORC airport counter where you purchased the ticket. The travel agency or ORC airport counter staff will investigate the usage of lost tickets.

【About refund】

Refunds are possible only if the lost ticket has not been used or refunded.
The respond to the survey results of the usage situation by mail at approximately 3 months after the expiration of the refund period
The prescribed fee will be deducted (from the fare amount of the alternative ticket if purchased in double) and refunded.
The survey period may vary depending on the type of ticket and fare.

【Fees for refunds】

• →Survey fee (2,000 yen per ticket)
• →Refund fee
• →Cancellation fee
• →Transfer fee